hülsta UK Head Office, 23-25 Baker Street, London W1U 8EQ
We’re open Monday to Friday 9am to 5pm
Tel: 020 7908 3979
Frequently Asked Questions
Please read our FAQ before sending us a message.
Q: How do I know my order has been received?
A: Once you have placed your order you will receive an automated e-mail to confirm receipt. When the order is being process you will receive another e-mail to advise of your order number and planned delivery week.
Q: Can you take away the old furniture?
A: Unfortunately that is not possible.
Q: Can you remove and dispose of old mattresses?
A: This is possible at a charge of £150. Payable directly to Hulsta UK prior to delivery of any new mattresses.
Q: Can I cancel my order?
A: Once the order has been placed you have 48 hours to change your mind and cancel the order.
Q: I have discovered some damage on my order.
A: Please advise of any damages as soon as possible and supply photographs to show the damage to firstname.lastname@example.org
Q: The product doesn’t fit into my space.
A: Please ensure you measure before ordering to ensure it will fit. There will be a returns and cancellation charge.
Q: Can I make changes to my order?
A: To make changes, please e-mail us on email@example.com and we will try and make the changes. However should the order be in production there will be no changes accepted.
Q: Where is my order?
A: We will always try and deliver the furniture on time, however in some cases we cannot predict any delays beyond our control. Should your order be overdue, please give us a quick nudge on firstname.lastname@example.org and we will look into the matter.
Q: How do I know my order is ready?
A: Once the order is complete and has arrived in the UK, you will receive a call from the delivery company or our delivery department to find a suitable date.
Q: My furniture has arrived but it looks different.
A: All images are for illustration purposes only. As some pieces are individually manufactured there is a slight chance the wood could look different to any images. See it as a unique piece of furniture made just for you.