hülsta UK Head Office, 50 High Street, Esher, Surrey KT10 9QY

We’re open Monday to Friday 9am to 5pm
Tel: 01372 479 726

Frequently Asked Questions

Please read our FAQ before sending us a message.

Q: What countries do you deliver to?

Unfortunately we only deliver to the UK mainland at present.

Q: How do I know my order has been received?

A: Once you have placed your order you will receive an automated e-mail to confirm receipt.When the order is being process you will receive another e-mail to advise of your order number and planned delivery week.

Q: Can you take away the old furniture?

A: Unfortunately that is not possible.

Q: Can you remove and dispose of old mattresses?

A: This is possible at a charge of £150.Payable directly to Hulsta UK prior to delivery of any new mattresses.

Q: Can I cancel my order?

A: Once the order has been placed you have 48 hours to change your mind and cancel the order.

Q: I have discovered some damage on my order.

A: Please advise of any damages as soon as possible and supply photographs to show the damage to webshop@hulsta.co.uk

Q: The product doesn’t fit into my space.

A: Please ensure you measure before ordering to ensure it will fit.There will be a returns and cancellation charge.

Q: Can I make changes to my order?

A: To make changes, please e-mail us on webshop@hulsta.co.uk and we will try and make the changes.However should the order be in production there will be no changes accepted.

Q: Where is my order?

A: We will always try and deliver the furniture on time, however in some cases we cannot predict any delays beyond our control.Should your order be overdue, please give us a quick nudge on webshop@hulsta.co.uk and we will look into the matter.

Q: How do I know my order is ready?

A: Once the order is complete and has arrived in the UK, you will receive a call from the delivery company or our delivery department to find a suitable date.

Q: My furniture has arrived but it looks different.

A: All images are for illustration purposes only.As some pieces are individually manufactured there is a slight chance the wood could look different to any images.See it as a unique piece of furniture made just for you.

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