hülsta UK Head Office, 23-25 Baker Street, London W1U 8EQ

We’re open Monday to Friday
9am to 5pm
Tel: 020 7908 3979

Frequently Asked Questions

Please read our FAQ before sending us a message.

A: Once you have placed your order you will receive an automated e-mail to confirm receipt. When the order is being process you will receive another e-mail to advise of your order number and planned delivery week.

A: Unfortunately that is not possible.

A: This is possible at a charge of £150. Payable directly to Hulsta UK prior to delivery of any new mattresses.

A: Once the order has been placed you have 48 hours to change your mind and cancel the order.

A: Please advise of any damages as soon as possible and supply photographs to show the damage to webshop@hulsta.co.uk

A: Please ensure you measure before ordering to ensure it will fit. There will be a returns and cancellation charge.

A: To make changes, please e-mail us on webshop@hulsta.co.uk and we will try and make the changes. However should the order be in production there will be no changes accepted.

A: We will always try and deliver the furniture on time, however in some cases we cannot predict any delays beyond our control. Should your order be overdue, please give us a quick nudge on webshop@hulsta.co.uk and we will look into the matter.

A: Once the order is complete and has arrived in the UK, you will receive a call from the delivery company or our delivery department to find a suitable date.

A: All images are for illustration purposes only. As some pieces are individually manufactured there is a slight chance the wood could look different to any images. See it as a unique piece of furniture made just for you.

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